Guarantee Policy

Why Is Reliable? can be your trustworthy source for various IT certifications, because we have the following advantages:
1. All the reference materials in are compiled by experienced IT professional and experts who are familiar with latest exam and testing center for years. So our products could cover 100% of the knowledge points and ensure good results for every customer.
2. continues to update the question pool in accord with real exams, which is to ensure the question coverage more than 95%. Also, will inform the customers about the newest products in time so as to help you pass your exam easily.
3. Full refund guarantee! Our complete coverage of knowledge points will help most of the candidates pass the exams easily, but in case you fail on the very first trial, we guarantee a full refund on your purchase.  Our only aim is to assist you to pass the exam.
4. Service first, customer first! will always accompany you during your preparation of the exams, so if any professional problems puzzle you, just contact our experts any time.
Good luck! wishes good results for every candidate on first attempt, but if you fail to pass it, you can always rely upon us.

In What Situation Can I Claim The Refund? 

Every users are entitled with full refund if he/she fails the corresponding exam on first attempt in 30 days after the purchase of our product.
Notice: The money back guarantee is not applicable in the following situations:
1. One fails the exam within 7 days after the purchase. Although our Question & Answers are complete enough for you to understand all the knowledge points, yet less than 7 days is too short a time to learn it well.

2. Corresponding exams only. We only ensure refund for those who buy our product yet fails the corresponding exams in 30 days.
3. Wrong purchase. will not entertain any claims once the product is Downloaded and Installed. In special cases where customer has paid for the wrong Exam and informed the Team about it in 24 hours without downloading Product we may consider swapping Exams.
4. In case of Free exam. (No matter fails or wrong choice).
5. Products on sale. (If you purchased the Products that are sold at a reduced price; or are given for free).
6. Different person. (Candidate’s name is different from payer’s name.).
7. Pre-Order exam. (Is available for pre-order only).
8. VCEplayer software. We support VCE Player software on WINDOWS OS. It’s FREE. Software only open .vce premium on vceplus site. It don’t open other .vce files. We don’t agree refund because buyer can’t use software or open other .vce files.

How to Claim Refund? 

1. If you find 5% wrong answers in premium exam, we will refund money.

2. If you fail in real test, we will refund money of premium exam. We will require following information from you:
  • Send us Scanned copy of your Result/Score Report in PDF format. Include Registration Number and Validation Number.
  • Record your screen and send clip to us.Follow these steps to find your score report:
    1. Log in to Your dashboardwith your ID.
    2. Click the Score Report
    3. Click View
  • Send mail to [email protected]
For refunds you need to send all required information within 2 days after the test to [email protected].
It will be a DISCOUNT CODE or you will be advised to procure a new EXAM that may help you to pass your exam. Be patient, we will deal with it in 7 days after your submit.

Contact US

Any problems about IT certification or our products, you could rely upon us, we will give you satisfactory answers 24/7 hours.

[email protected]

For Queries on VCEplus Products, Product Purchase or Website, Please contact Sales Team.